Returns and Refunds

If you are not completely happy with your KAILUA COOLER purchased from our online store, you can return it to us, in saleable condition, and in its original packaging, within 7 days of delivery for a full refund.

Simply email us at info@kailuacooler.co.za with your order number and we will initiate the process. You are responsible for the costs of returning the product. KAILUA COOLER reserves the right to refuse a return if the product shows signs of use, has been damaged, or is not in the original packaging.

We aim to process all returns and refunds as quickly as possible, but in busier periods this could take up to three weeks from when the item is received by us. You will receive a notification once a refund has been issued and, depending on your bank, it can take up to a further five business days for the funds to revert to your account.

Sales items cannot be refunded.